The Human Side of Lane Qualification – The Mock Shipment Call
Wouldn’t it be great if roles and responsibilities by all parties involved in a shipment were completely understood and agreed to?All too often, an excursion can be attributed to some form of human error and more often than not this occurs during a transfer or hand-off from one service provider to another. I have addressed this issue in many presentations over the past many years, referring to it as "the weakest link". Shippers that improve these hand-offs through robust and disciplined process...
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