AA Cargo Cold Chain Review - Autumn 2013
In this exclusive 15-page review, American Airlines Cargo's Tom Grubb breaks down the latest developments in the world of Cold Chain.
Tom is the Manager of Cold Chain Strategy and leads global time and temperature sensitive logistics services for American Airlines Cargo. A 21 year veteran of American’s Cargo division, Tom previously served in Operations as Manager of Customer Service Strategy where he was pivotal in the development of American’s Active and Passive cold chain services, ExpediteTC.
In this third issue of the Quarterly Review, Tom focuses on IMPERATIVES FOR COLD CHAIN QUALITY:
- IDENTIFYING THE SCOPE
- SELECTING PARTNERS BASED ON REQUIREMENTS AND CAPABILITIES
- COLLABORATIVE PROGRAM IMPLEMENTATION
- EVALUATING THE RESULTS
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